Terms of Use
Disclaimer
The information provided is for educational and informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional for any medical concerns or questions.
Declaration
This service is not a diagnostic service and does not provide medical or psychological assessments. It is designed to support personal development through coaching.
Handling, collection, storage and usage of data
The coach is a graduate member of the British Psychological Society (BPS) and a member of the Association for Coaching (AC) and adheres to its code of practice. All information is stored securely and confidentially in accordance with GDPR regulations. This includes clients' names, home addresses, next of kin, and contact details.
Privacy Statement
All digital information is stored on a password-protected domestic computer to ensure confidentiality and security. Wellness and Guidance are committed to safeguarding your privacy and protecting your personal information and are registered with the Information Commissioner' Office (ICO).
Supervision and Quality Assurance
To ensure the quality of services, it is recommended that the coach engages in regular supervision. This may involve sharing certain information with the coach's supervisor who adhere to the ethical framework and guidelines of the profession. Topics discussed during sessions may be utilized to enhance the coach's effectiveness and ensure the best possible facilitation for clients. Your confidentiality is a priority, and all shared information will be handled with care.
Confidentiality
Confidentiality Policy
In accordance with UK law, the coach reserves the right to break confidentiality and disclose session information to relevant third parties if, in their professional opinion, the client's safety is at risk—either to themselves or to others. This measure is taken to ensure the well-being and safety of all individuals involved.
Confidentiality Breach Procedure
If a breach of confidentiality becomes necessary, the coach will make every effort to discuss this matter with the client. However, if discussion is not possible due to limitations or unforeseen circumstances, the coach may need to proceed with the breach without prior notice to the client.
Personal Development Goals
The personal development goals are established collaboratively, with input from both the client and the coach. This goal reflects what the client aims to achieve as the desired outcome, ensuring that the process is tailored to the individual's needs and aspirations. The client is not tied into any long-term commitment, and they may end sessions any time.
Service Commitment
The coach will use reasonable care and skill in providing services. It is not the coach's responsibility to achieve the desired outcome for the client, and such outcomes cannot be guaranteed or promised. Making such guarantees would be unethical, as the coaching process is influenced by many factors, including the client's active participation.
Competence and Termination of Services
If the coach determines that the client's needs exceed their level of competence, they reserve the right to end the professional relationship. This decision will be discussed with the client during the session, and further recommendations will be provided to ensure the client receives appropriate support. Your well-being is the priority, and Wellness and Guidance aim to facilitate a positive path forward.
Please be mindful that Wellness & Guidance is not a crisis service. If you require emergency support please contact your GP, NHS 111 online service, or 999. In addition, you can call:
- The Samaritans (24hr): 116 123
- Lifeline (24hr): 0808 808 8000
Payment and Cancellation Policy
Sessions are £60 each and last 60 minutes. Discounted packages are available for online sessions only.
Payment can be made via the online booking system. In-person sessions are available at an additional cost per session.
Please provide at least 48 hours' notice if you need to cancel or reschedule. Missed sessions without notice will be charged in full, and the payment cannot be used as credit for another session. In unforeseen circumstances, please notify the coach as soon as possible via email.